OFFICIAL SUPPORT
Seoul Help Desk ℹ️
From lost passports to late-night pharmacies.
Here is your survival kit for Seoul.
Here is your survival kit for Seoul.
1. Physical Centers
AIRPORT
Incheon T1/T2
Arrival Hall (1F)
07:00 – 22:00
07:00 – 22:00
DOWNTOWN
Myeongdong
Hana Finance Annex
09:00 – 18:00
09:00 – 18:00
DOWNTOWN
Seoul Plaza
Jongno Area
09:00 – 18:00
09:00 – 18:00
HOTSPOT
Hongdae Info
Station Exit 7
10:00 – 20:00
10:00 – 20:00
2. Mobile Guides
Spot the "Red Jackets" 🧥
Guides in red uniforms with "i" logo roam major tourist areas.
✅ Ask for: Maps, Translation, Directions
📍 Areas: Myeongdong, Namdaemun, Bukchon, Hongdae
📍 Areas: Myeongdong, Namdaemun, Bukchon, Hongdae
3. Digital Concierge
1330 Chat Service
Hate phone calls? Text them instead. Official multi-language support by Korea Tourism Organization.
Public WiFi
Connect to "Public WiFi Free" or "SEOUL_Secure" in subways and major streets. It's fast and free.
4. In Case of Emergency
🚨 Tourist Police (Rip-off?)
Got overcharged by a taxi or street vendor?
Call 1330 immediately to report.
Call 1330 immediately to report.